Once your purchase is complete, you’ll receive an email with a download link. You can also access your files anytime through the order confirmation page.

Each product listing includes details on the file formats provided (e.g., PDF, PNG, JPG, SVG, etc.). If you're unsure or need a different format, feel free to contact us.

Yes, but we recommend downloading on a desktop or laptop for best compatibility, especially for ZIP files or large downloads.

Please check your spam or junk folder first. If it’s not there, email us at [your support email] with your order number and we’ll resend it.

Each product includes a licensing description. Most files are for personal use only, unless otherwise stated. For commercial use, please contact us for extended licensing options.

Due to the nature of digital products, all sales are final. However, if you have any issues with your file, we’re happy to help.

No. Redistribution or resale of any digital files is strictly prohibited and violates our terms of use.

Most files can be opened with standard programs like Adobe Reader, Adobe Illustrator, Canva, Microsoft Word, etc. Check the product description for specific software requirements.

Yes! If you’d like something personalized or custom-designed, reach out to us at jena@firstlightanthem.org.

First, ensure you've unzipped the file if it’s in a ZIP format. If you still encounter issues, contact us with your order number and a description of the problem.